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Please provide plenty of information.  Remember, the person reading your message cannot tell what product or web page you were looking at, so you need to mention it in your message.  Machine model and serial number go a long way towards getting a correct answer to your questions.

Also, be sure to let us know where you are from.  Many questions cannot be addressed correctly without knowing the location of the person asking the questions.

Providing as much information as possible will help us to provide you with the answers as quickly as possible.